Política de envío

Once your order has been dispatched, we will send you an email informing you that your order is on its way.

What countries do you ship to?

At this time, we do not ship outside the United Kingdom.  

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination	Estimated delivery time (business days)
Standard UK + Standard UK - Tracked	2-3 days
Express UK + Express UK - Tracked	1-2 days
Standard EU/USA/Canada/Australia/New Zealand	2-5 days

 

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time, we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post, we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners

These delivery estimates do not apply to pre-orders until they have been dispatched.

Customs & Import Charges

All import and export costs are the customer's responsibility. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Where can I track my order?

The vast majority of our orders are sent via royal mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item

Once your order has shipped, you'll receive a separate email with your tracking information - this will tell you where you can track your order.

My order still hasn't arrived, what can I do?

It's possible that the item you ordered was on pre-order. Check the product page to see if the ordered item is on pre-order. If it isn't, please contact us at westendshop@creativegoodsnyc.com, and we'll look into this for you.